ATTENTION: Due to an email server error, we were unable to receive messages sent from 07/10 to 07/20. Kindly email us again at hello *!at petitecherry.com (use @ in place of *!at) instead. We will aim to reply you within 72 hours. Very sorry for any inconvenience caused.
All orders have a processing time of 2 - 5 business days. On average, delivery takes 7 to 15 business days (excluding weekends and public holidays) by Registered Airmail from Shenzhen to overseas destinations. E-Express (available at an additional charge) takes 5 to 9 business days to most locations. Please read the full shipping details here.
We offer FREE shipping to the US, Canada, UK, Australia and Israel on orders above US$65. We offer FREE Express shipping to Russia, Taiwan, Hong Kong, Japan, Korea, Singapore, Germany, France, Brazil, Spain and the Netherlands on orders above US$135. Please see shipping rates here
Tracking information will be uploaded within 2 business days of your order being shipped (meaning sent out to the post office). Please note that the courier, China EMS, requires 24 hours after the parcel is shipped before tracking details are available online.
Returns are accepted for unworn, unwashed, unused merchandise with all original tags, sales receipt and packaging intact. You may request for an exchange, refund (12% restocking fee applies) or store credit. Petite Cherry must be contacted within 30 days of posted delivery date documented on the online postal service or courier tracking systems. Return shipping reimbursement is currently unavailable. The following items are NOT ELIGIBLE for returns: panties, accessories, reduced-price or Clearance items Please contact us to obtain a Return Authorization Number (RA#) before mailing merchandise back to Petite Cherry. Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via email is made regarding the damaged / missing items within 48 hours, all items are deemed correct and received. If we happen to have sent you the wrong size, color or model, we will happily correct our mistake. You will have to take a picture of the mistake for proof, and some cases will require you mailing the parcel back to us. A replacement or store credit will be sent. Please immediately try on the main portion of your garment upon receipt Please do not try on any panties or accessories until you know the main part fits properly. Eligible return merchandise must be packaged in original, undamaged, intact packaging. You must return the entire set; partial sets will not be accepted nor returned to you. The customer is responsible for the shipping fees back to Petite Cherry. Please ship whatever shipping method you prefer. Petite Cherry strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Petite Cherry is not responsible for any packages lost in the mail. It is the customer's responsibility to research any lost package shipped back to Petite Cherry that may have been lost in the mail stream. Upon receiving your returned parcel, the refund/store credit will be issued within 10 business days. For exchanges, the customer will be invoiced for regular shipping fees and any other price differential incurred. Exchanged items will be despatched 10 business days of receiving payment. Store credit must be used at the time of purchase and may not be applied towards an existing/previous order.
Please contact us within 5 hours of placing your order if you would like to cancel it. 12% administration fees will be imposed. This does not apply to items which we find to be out of stock after your payment, in which case Petite Cherry will contact you for either an alternative item or refund of that item.
YES! We're always on the hunt for new bloggers or Youtube fashion gurus to work with. Please introduce yourself and send us your URL to hello !at petitecherry.com. Please keep in mind the high volume of queries we receive from bloggers means that we will only be in contact if there is an opportunity to collaborate with you.
We have a large selection of the most popular bra styles and bra sizes. Did you know you can filter our products by size, feature and color? Under the "Bras" category, click on selectors in the left sidebar to sort through our bra and panty sets.
Petite Cherry cannot control any customs or import duties applied to your package. All applicable charges must be paid by the customer and we cannot be held responsible for these charges. Petite Cherry can’t tell you what the cost will be as customs policies and charges can vary from country to country. It’s a good idea to contact your local customs office before placing an order so you don’t receive any unexpected charges. By law, all items must be declared at purchase price. If you wish to refuse your delivery, you will still be held responsible for the original customs fees or import duties and the cost of returning the package to Petite Cherry. The amount will be deducted from your refund. If the fees exceed the amount of your order including shipping costs, the parcel will be destroyed and you will not be refunded.